Square Inventory Review

Pros

• Highly affordable
• Easy set-up
• Can accept thousands of items

Cons

• Features not very robust
• No 24/7 customer service

What Is Square Inventory?

Square Inventory is the payment processing and point of sale company’s basic inventory management suite that comes with its free app. You can see real-time item counts, track items via your Square Online store, schedule automatic restocks and more. Square’s free inventory platform is simple but covers the basics and you can upgrade to advanced inventory management with paid pricing plans.

Square Inventory Pricing

Free is a very good price. While Square can nickel and dime you a bit with some of its functions, inventory management does not fall under this category. Once you set up your free account, you have instant access to Square’s inventory tools and can start creating or importing your items.

Square Inventory Features

• Manage Stock: Adjust your stock levels with a few clicks and edit the reason to help with future counts. Quickly type things like “re-count” “theft” or “return” and make sure your stock levels are accurate and up to date.
• Stock Alerts: Square easily shows you when an item is running low. From your dashboard, you can view alerts when you have enabled that feature. You can also elect to receive e-mails to the address you have set up with Square.

• Mobile Access: You can log in from any mobile device with internet access and make adjustments in real-time using Square’s convenient Dashboard.
• Edit Items: Square’s inventory is designed for speed. Changes can be made intuitively by clicking on a particular item and adjusting the name of the product, quantities, or pricing changes either from the Dashboard or the app.
• Modifiers: Customize any product by adding optional or forced modifiers. When the item is selected, the employee or customer can be easily walked through additional options, making sure they get exactly what they need.
• Additional Integrations: Square also integrates with Shopventory and Stitch Labs, giving customers additional choices for inventory management. Square is very aware of its free version’s limitations and suggests that clients needing more advanced features sign up for Square for Retail. Square also has an open API for those wishing to develop their own integrations.

Is Square Inventory Easy To Use?

Setting up Square’s inventory is simple. If you’re a new business or switching over from another POS, you can immediately access the back office and import thousands of products with CSV files. You can then export your stock levels to spreadsheets that can be printed. Editing items is also simple and can help you customize items, which is particularly useful in the quick-service food industry. You can add or change the names of products with a click, as well as make quick pricing changes.

Creating your own modifiers is also quick and painless, easily helping your employees through screens to make sure customers are getting exactly what they want.

Pretty much everything within the inventory management function is intuitive. You can check out your purchasing history and choose to update product alerts either individually or in bulk. The feature set is also pretty convenient if you operate in multiple locations and can be tracked by each individual store. I’ve always liked Square’s no-frills interface, particularly for its back office. You can customize the look by adding pictures of inventory, but when it comes to simply trying to digest things like stock levels, Square does a nice job of keeping things basic without distractions.

Square Inventory Customer Service & Support

Square offers live support, but it can sometimes be difficult to wade through their system to reach someone by phone.

This can be an issue if you need immediate assistance. Fortunately, there is email support available, and Square does have an impressive customer support page where you can troubleshoot some basic questions; there are dozens of articles on various topics if you have time to do some research. Square also has one of the best community forums I’ve seen, where you can look up various topics.

Once you do get in touch with a live person, Square’s support is friendly and very knowledgeable. They are happy to walk you through any issues you’re having and are committed to making sure that your problems are completely resolved. Square keeps up a current blog and is fairly active on its social media accounts like Facebook, Twitter, and Instagram. Its YouTube channel also has some valuable information, plus walkthroughs and tutorials.

Square Inventory User Reviews

Square’s reviews, in general, are quite positive, and it’s why we have them listed as one of our best POS systems for small businesses. Here are what customers generally had to say about Square Inventory:

Negative Reviews & Complaints

• Features Lacking: Multiple reviews note that Square is not particularly robust in its free offering. Although it can feature thousands of items, tracking them can be a bit unwieldy.
• Fund Holds: A large number of complaints to the Better Business Bureau revolve around Square placing immediate holds on funds when it deems a suspicious transaction has occurred. These holds can come without notice and can take a while to resolve, causing understandable frustration for vendors
• Limited Customer Service: Square only offers live customer support from 6 AM to 6 PM, Pacific Time, which can mean that important issues that crop up outside of this window are difficult to resolve.

Positive Reviews & Testimonials

• Low Cost & Simple Pricing: Business owners appreciate how much you get from an affordable package, and a few commented on how easy it is to predict your costs.
• Integrations: Customers like having access to the impressive Square App Marketplace and appreciate that add-ons were at a minimum.
• Modern Design: Reviewers comment on the sleek look of Square POS and its easy-to-read display for both employees and customers.

There are also a few testimonials on Square’s website specific to its inventory management.

Final Verdict

Square’s basic inventory is similar to its overall POS platform in that it’s simple but still highly intuitive and — for the cost of absolutely nothing — a bargain. It will likely not suit the needs of your multi-location mega-store, but the chances are a larger, complicated business is not looking into Square POS in the first place.

For a small retail store or quick-service restaurant, Square’s inventory is on par with some systems you’d have to pay for upfront. And the nice thing about Square is, if you fall in love with the interface or with the processor and find that your business has expanded to the point where the free app's inventory management or reporting mechanisms are no longer meeting your needs, there are options to graduate to Square for Retail or Square for Restaurants.

Square Inventory FAQs

The Merchant Maverick Seal of Approval 🏆

Square Inventory	Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Square Inventory for yourself.

The Merchant Maverick Seal of Approval 🏆

Square Inventory	Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Square Inventory for yourself.